Frequently Asked Questions

What is your shipping policy?

Our products are shipped via Australia Post throughout Australia and dispatched weekdays from our warehouse.

Free Shipping – for all purchases over $10.00 and is sent by Australia Post Standard Mail – untracked.

For purchases under $10.00, shipping is $5.00 and is sent by Australia Post Standard Mail – untracked.

Express shipping is an additional $7.90 and is Australia Post Tracked – you will receive a tracking confirmation by email.

Please be aware that Australia Post is experiencing shipping delays due to COVID-19.

Where do you ship from?

All products are shipped from our warehouse in Fountaindale, NSW 2259

Do you ship Internationally?

Unfortunately at this time we do not ship outside of Australia.

Where are you based?

Send A Card To Santa is an experience curated with kindness by Koala Cards.

Koala Cards have been selling quality greeting cards, gift wrap and gift bags to customers throughout Australia for over 25 years and are based in Fountaindale on the New South Wales Central Coast.

You can buy Koala Cards greeting cards here.

What is included in each Send A Card To Santa experience?

  • Each Send A Card To Santa Experience is $12 and includes:
  • A fun and friendly high quality card to send to Santa
  • Free shipping
  • A wooden keepsake ornament for the tree
  • A postage paid envelope to send Santa his card
  • A beautiful card for the child mailed back from Santa
  • An online interactive experience to track their Santa
  • Supporting Bravehearts by donating $2.00 from this card purchase to help protect children.

How do I go into the draw to win $1,000 of Toys?

Simply make a purchase for a Send A Card to Santa experience on our website between 01 October and 31 October 2021 and opt in to our email newsletter at checkout and you will be automatically entered in the draw to win. One entry per purchase transaction.

Full terms and conditions can be viewed here.

Those who purchase at Spotlight Stores or Independent retailers are not eligible to enter.

What is the last day I can purchase a Send A Card To Santa Experience?

The last day to purchase a Send A Card To Santa experience is Friday 10 December 2021.

Please ensure you purchase your Send A Card To Santa experience you to allow enough time for it to be posted to you, time to fill out the card with your child, post it to Santa and for Santa to send a reply. We recommend having your order sent by Express Post if placed in December.

How Can I Track My Card?

You can track your card here.

Where do I find my tracking code?

Your tracking code can be found on your confirmation email. If you have lost your code please contact our friendly Customer Experience team on 02 4336 1666.

If I have any questions who do I contact?

Please contact our friendly Customer Experience team on 02 4336 1666.

Where do I share my photos online?

Please share your photos on Instagram & tag @SendACardToSanta and #sendacardtosanta so we can show Santa!

What are the payment options?

Credit Card and PayPal

What is your returns policy?

In the unlikely event that you are unhappy with the goods received, we will offer a full refund of the items you are returning. The item must be returned within 30 days of the purchase. You will be issued with a full refund of that item once we receive the product back. Return shipping will be at buyers’ expense. Returns must be in their original, resalable condition and packaging.

If you need to change or cancel an order, please contact our customer service team who will advise you on the next steps. If you are to cancel an order before it has left our warehouse, we will provide a full refund.

In the instance of an unlikely event occurring which prevents us from fulfilling your order at no fault of your own, a full refund will be issued.

Full refunds including shipping are available in the instance of major faults or defects in compliance with Australian Consumer Law.

Are your cards recyclable?

Yes our cards are 100% recyclable. You can recycle them in your council curb side recycling bin or through various other paper recycling streams throughout Australia.

Where do I find out more information about your charity partner, Bravehearts?

Every Send A Card To Santa experience sold in 2021 through our website donates $2.00 to Bravehearts.

You can find out more about Bravehearts here.